REFUND POLICY

TOTAL CRAVINGS CLEANSE®

I want you to be satisfied with your purchase. I stand by this program with a 100% money-back guarantee because it has been extensively tested. Try the full TOTAL CRAVINGS CLEANSE Standard level course so you can decide if it is right for you. However—keep in mind—when you purchase this program you are committing to follow all the steps outlined. This course is not solely about intaking information; it is designed to make you take actionable steps. If you request a refund come the 28-day mark, you will be required to attach all your completed work for the 28 days to your refund-request-email to demonstrate you were genuinely committed and made every effort possible. Refunds are only possible for the Standard level of the program. If you purchase Gold level (regular payment plan over 6 months, or discounted one-time payment), only the one-time-payment cost of the Standard level is refundable. If you enroll through any special rate that grants you free or reduced-rate access to the program, unless otherwise noted, you are not eligible for any refund (full or partial), and the paying customer that invited you for free/reduced-rate enrollment cannot request any refund (neither full nor partial) on your behalf.

At the end of your 28 day program, you may request a refund by contacting our support team at support (at) totalcravingscleanse.com letting us know you'd like a refund, and digitally attaching your completed work for review. No refunds are provided for refund requests made before or after the 28th day (“before” includes the interim of any period of time after you have purchased the program but before the program officially launches; Week 0/Module 0 is considered part of this interim period; even if you choose to begin the program later to go at your own pace, only the official Day 1 of the program as set by Erika Herman will be honored as the starting point from which Day 28 is determined), and all refunds are discretionary.

Post-grad private sessions and packages with Erika (both promotional and regular rates) are non-refundable.

All private sessions (during TCC, or as post-grad sessions) with Erika Herman must be completed within one week of the end of Module 4, based on times Erika Herman proposes and agrees upon.

CUSTOM COACHING WITH ERIKA

Custom Coaching packages with Erika (both promotional and regular rates) are non-refundable once payment has been initiated (whether full one-time payment, or a first payment in an installment payment-plan).

RESCHEDULING

For all private sessions with Erika, rescheduling requests must be made at least 72 hours prior to the scheduled session via email to

  • support (at) totalcravingscleanse (dot) com (for TOTAL CRAVINGS CLEANSE), or
  • erika (at) erikaherman (dot) com (for CUSTOM COACHING WITH ERIKA packages).

Rescheduling requests or cancellations made less than 72 hours prior to the scheduled session are ineligible for rescheduling, and the session is forfeited. Any rescheduling is at the discretion of Erika Herman, and based on her availability.